Tech Support Specialist II

About us:

Caprock is a multi-family office that serves as the CIO and CFO for ultra-high-net-worth families. We advise on approximately $8 Billion of assets, with a particular focus on private investments. We work closely with successful families to bring order, structure, and intentionality to every financial decision through thoughtful long-term planning and wealth management. Caprock’s experience and thoughtful approach to all aspects of portfolio management assists the families we serve in achieving their long-term goals and objectives.

Caprock is privately owned with locations in San Jose, New York, Seattle, Newport Beach, Park City, Austin, and Boise.

How you will spend your time:

The Tech Support Specialist II demonstrates a broad set of IT technical skills and troubleshooting techniques. This role serves as the primary point of contact for end-user IT Support Tasks and the liaison/manager of our outsourced IT vendor. Our Tech Support Specialist II is responsible for providing support to the Caprock team on-site and remotely to ensure the continuous quality of service we provide to our clients. The person in this role will report to the Chief Operating Officer.

  • Serve as the first point of contact for the Caprock team, providing general hardware and software support for a group of 50 users spread across seven locations from coast-to-coast;
  • Troubleshoot all tech-related user issues, including hardware, software, account, and printer issues;
  • Build and maintain Help Desk task queue to aid in methodical resolution of support issues and continuous improvement of policies.
  • Assist with the administration of the company’s Office 365 environment;
  • Delegate/Escalate tickets to external IT support resources when appropriate;
  • Set up computers and prepare devices with software for new hires for various Caprock offices;
  • Assist the team with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, and software;
  • Assist with the review, evaluation, and recommendation of solutions relating to hardware, software, and network updates;
  • Work with CFO to create an IT asset and inventory management;
  • Perform other duties as assigned.

Skills and Qualifications:

  • High School Diploma required;
  • 2+ years of relevant experience in an IT support position;
  • Prior experience in customer service;
  • Familiarity with O365 applications including Teams, Outlook, SharePoint and OneDrive;
  • Experience troubleshooting in a Windows environment, including desktop and server OS;
  • Excellent understanding of computing concepts and computer networks;
  • Experience using remote desktop support tools;
  • Fundamental awareness of LAN/WAN administration and concepts;
  • Outstanding customer service skills for both internal and external team members;
  • Excellent oral and written communication skills.

Nice to Have – Bonus Points

  • Relevant technical certifications and interest in additional training;
  • Familiarity with Microsoft Azure AD;
  • Interest in helping build and grow our O365 environment.

What We Provide: 

Caprock is committed to investing in its people and the communities we serve.

  • Competitive base salary and bonus structure;
  • Contribute the maximum allowed to employee 401(k) plans;
  • Employer paid premiums for health/dental/vision benefits for employees and their dependents;
  • Paid parking and phone reimbursement;
  • Nine paid holidays;
  • Very flexible Paid Time Off;
  • And more…


Caprock is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetics, disability, age, or veteran status.