Ky’Anna Smith

Client Experience Specialist

About

Last year, I had the opportunity to attend a conference where one of the speakers challenged common misconceptions about the wealth management industry. This sparked my curiosity, and I wanted to learn more about how I could make an impact.

Coming from a background in personal banking, I’ve worked closely with clients from diverse backgrounds. This experience strengthened my ability to listen attentively and ask the right questions that could make a meaningful difference in people’s lives.

I appreciate Caprock’s commitment to putting clients first, as it closely aligns with my values in building relationships with genuine curiosity and care. One of my most memorable interactions was helping a client who was preparing for a trip to Italy. As we talked, I shared a restaurant recommendation that I really loved because of the incredible owner and atmosphere. A few weeks later, the client shared a photo from their trip, where they had visited the exact restaurant. That small moment resonated with me because I genuinely value being able to connect on a personal level.

Ky'Anna Smith, Client Experience Specialist at Caprock

Location

Boise

Education

B.S. in Sociology – Southern Oregon University

Interests

Volunteering with the Boys & Girls Club of Ada County, Taft Elementary School, and United Way of Treasure Valley. I also enjoy roller skating on the Greenbelt, exploring hot springs, and hanging out with my dog.

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